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Indianapolis, Ind. October 29, 2004
Roche Diagnostics Earns Preferred Supplier
Awards from Top US Medical Distributors
Roche Diagnostics honored for exceptional service to AmerisourceBergen,
Cardinal Health, McKesson Corp
Roche Diagnostics Corporation of Indianapolis, Ind. announces that
it has received exceptional industry marks and recognition from
the nation's leading medical distribution suppliers for outstanding
service and support. Over the last 12 months, Roche Diagnostics
has been honored by AmerisourceBergen, Cardinal Health and McKesson
Corporation with supplier of the year awards based upon stringent
measures for superior service and value creating relationships.
Roche Diagnostics' title honors from three of the nations leading
healthcare service providers include:
- Cardinal Health's Supplier Quality Award every year 1999-2004.
- McKesson Corporation's Vendor of the Year Award every year 2000-2003.
- AmerisourceBergen's Manufacturer of the Year Award, 2003
"We are truly honored to have gained this recognition by these
medical distributors because they hold all of their suppliers accountable
for numerous measures to ensure outstanding quality, service and
support, with an intense focus on the customers who rely on their
products and services." said Bill Lister, Senior Vice President
and General Manager, Patient Care, Roche Diagnostics. "We believe
that a major part of our success is because we have passionate people
who each take personal responsibility to anticipate the needs and
develop trusting relationships with our customers."
In the US, these medical distributors are the leading suppliers
for Roche Diagnostics' ACCU-CHEK™ products and services to
retail pharmacies, healthcare providers, physician offices, and
alternative care markets such as long-term care, home healthcare
services or prescription mail order facilities. Each distributor
utilizes stringent performance criteria to ensure their thousands
of suppliers provide them safe, efficient, reliable products and
services.
For example, Cardinal Health measures nine specific metrics or
"scorecards", from delivery to marketing, which are monitored
throughout the year. A combination of customer satisfaction, which
includes on-time delivery, percent of product received and lead
time performance, and scorecard percentages, earned Roche Diagnostics'
Diabetes Care the Supplier Quality Awards.
"Roche trusts their people to make decisions and to serve
the customers in their best interest," said John Himmelstein,
Vice President of Consumer Health, Cardinal Health. "Whether
it is in Purchasing, Customer Service or Marketing, and all the
way up to senior management we have always enjoyed a very open,
very responsive channel with Roche Diagnostics."
"From the sales account manager who interacts with our customers
to customer fulfillment teams and the entire supply chain who ensures
consistent and reliable delivery to our customers, it takes a total
organizational focus to achieve success in the measures that are
recorded. We are dedicated to providing our customers with exceptional
service and this outstanding recognition is a testament to our commitment,"
Lister added.
About Roche and the Roche Diagnostics
Division
Headquartered in Basel, Switzerland, Roche is one of the world's
leading research-intensive healthcare groups. Its core businesses
are pharmaceuticals and diagnostics. As a supplier of innovative
products and services for the prevention, diagnosis and treatment
of disease, the Group contributes on a broad range of fronts to
improving people's health and quality of life. Roche is number one
in the global diagnostics market, the leading supplier of medicines
for cancer and transplantation and a market leader in virology.
In 2003, the Pharmaceuticals Division generated 19.8 billion Swiss
francs in prescription drug sales, while the Diagnostics Division
posted sales of 7.4 billion Swiss francs. Roche employs roughly
65,000 people in 150 countries and has R&D agreements and strategic
alliances with numerous partners, including majority ownership interests
in Genentech and Chugai.
Roche's Diagnostics Division, the world leader in in-vitro diagnostics
with a uniquely broad product portfolio, supplies a wide array of
innovative testing products and services to researchers, physicians,
patients, hospitals and laboratories world-wide.
Roche Diagnostics' North American headquarters is located in Indianapolis,
Ind. (www.roche-diagnostics.us).
For further information, please visit www.roche.com
and www.roche-diagnostics.com.
For additional information contact:
Lori LeRoy
Roche Diagnostics
Tel.: +1-317-521-7159
e-mail: lori.leroy@roche.com
www.roche-diagnostics.us
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