Your Sales Team

Your Account Manager (AM) serves as your lead sales support representative and the point person for your entire Roche team. Your AM works to ensure your complete satisfaction by 

Consistently delivering the level of sales, support, and problem-solving you desire.

Assisting with reagent ordering and product pricing.

Coordinating your local team to identify new opportunities.


Your Technical Support Team

All Field Application Specialists (FAS) are dedicated lab professionals, most being registered Medical Technologists. Your FAS brings extensive experience in the clinical laboratory and understands the challenges you face every day. Your FAS:

Works with your lab's key operators to reinforce instrument training during installation.
Conducts performance verification of your new system according to the Roche diagnostics installation protocol.
Becomes a technical resource after your system is installed—to answer questions, and help you implement new assays as they become available.

Your IT Installation Consultants (ITIC) are Networking and Information Technology experts with years of experience supporting healthcare industry applications. Your ITIC will interface with you for:

DI-Instrument Manager configuration and upgrades.
DataCare POC/GM installation, configuration and repair.
OmniLink/bgeLink installation, upgrades and repairs.

Your Field  Support Team

Your Field Service Representative (FSR) is a hardware expert with an engineering background and years of experience in the healthcare industry. Each FSR:

Facilitates proper system placement in the lab and completes the electromechanical component of the installation to ensure overall system integrity.
Conducts preventive maintenance calls, which are conveniently scheduled to maximize uptime and minimize workflow interruption.

Provides emergency service if problems arise.


Integration Services Team

Roche Integration Services Team can tailor a customized plan for your large-scale implementation/installation. These highly trained consultants are members of the Project Management Institute (PMI®), and they apply project management principles to:

Make all aspects of the implementation process as efficient as possible.
Assemble, orchestrate, and facilitate the installation team, comprised of Roche personnel and appropriate laboratory/hospital representatives.
Derive, establish, publish, and monitor a mutually agreed-to project plan, including tasks, task interdependencies, task owners, timelines, and durations.