Occasionally electronic orders require manual intervention before processing, Roche refers to the manual intervention as "workflow". Workflow occurs for numerous reasons, but is most often due to invalid product ids, unit of measure discrepancies, etc. If an electronic order is routed to Workflow the order confirmation could be delayed.
Transmission Turnaround Time
Roche strives to return your o
rder confirmations within 2 hours, but workflow (described above) and general transmission times can cause delays with order confirmations and other transactions. If transacting via GHX, please recognize that several hand-offs are involved depending on your relationship and your possible involvement with buying groups
Standing Orders/Scheduled Agreements
If your organization has a standing order established for an account number, then any order received electronically for that account number is assumed to be IN ADDITION TO the standing order or scheduled agreement. No changes can be made to standing orders or scheduled agreements via EDI. All changes to standing orders must be phoned or faxed.